Privacy Policy

GENERAL OVERVIEW

This store and website are operated by Klára Bratislava. Throughout the site, the terms “we”, “us”, and “our” refer to Klára Bratislava. The store offers this website, including all information, resources, features, products, and related services that you may browse, discover, and purchase (“Services”). Klára Bratislava is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through the website, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and sharing of personal information.

Please read this Privacy Policy carefully. By visiting or using the website, you agree to the terms of this Privacy Policy and the collection, use, and sharing of your information as described herein.

Personal Information We Collect and Process

“Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with you or another identifiable individual. It does not include aggregated, anonymized, or de-identified information.

Depending on your interaction with the website, your location, and applicable law, we may collect and process the following categories of personal information:

  • Contact Information: name, mailing address, email address, shipping address, phone number, and correspondence address.

  • Financial Information: credit card, debit card, or bank account details, transaction information, payment method, and payment confirmations.

  • Account Information: username, login ID, password, preferences, and settings.

  • Transaction Information: purchased products, order history, deliveries, returns, cancellations, exchanges, and transaction records.

  • Communications: information you provide when contacting customer support or communicating with us.

  • Device Information: device type, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: how you interact with and navigate the website.

  • Location Information: approximate location derived from IP address or device data.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, request information, or contact us.

  • Automatically from your device through cookies and similar technologies when you browse or use our services.

  • From service providers who process transactions or provide services on our behalf.

  • From partners or third parties, such as marketing partners, analytics providers, or publicly available sources.

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve our Services – process orders, fulfill contracts, manage accounts, deliver products, handle returns and exchanges, send notifications, and enhance your shopping experience.

  • Marketing and advertising – send promotional communications via email, SMS, or post, and display personalized advertisements based on your interactions.

  • Security and fraud prevention – protect accounts and the website, prevent misuse, and verify identity.

  • Communicate with you – provide customer support and respond to inquiries.

  • Legal compliance – comply with legal obligations, cooperate with authorities, and protect our rights and interests.

Disclosure of Personal Information

We may share your personal information with:

  • Shopify and service providers involved in website operation, payments, analytics, hosting, customer support, and shipping.

  • Business and marketing partners providing advertising or promotional services.

  • Third parties with your consent or at your request, such as social media integrations.

  • Authorities or parties involved in business transactions, such as mergers, restructuring, or legal compliance.

Shopify

Our store is hosted by Shopify Inc., which processes personal data to operate the platform and provide services. Data may be processed outside your country of residence. For more information, please review Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies separately.

Children’s Information

We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us at support@klara-bratislava.com, and we will delete such information.

Data Security

No security system is completely secure. While we take reasonable measures to protect your data, transmission over the internet may involve risks. Please avoid sending sensitive information through unsecured channels.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, prevent fraud, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights including access, correction, deletion, portability, restriction of processing, and withdrawal of consent.
To exercise your rights, contact us at support@klara-bratislava.com.

Complaints

If you have concerns about how we handle your personal data, please contact us. You also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your information may be transferred, stored, and processed outside your country of residence. Where required, we use appropriate safeguards such as EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
support@klara-bratislava.com